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Energy Report Questions


Is it necessary to take out a permit to replace my furnace?

Yes. Government codes require a mechanical permit for the replacement of heating equipment. This is to ensure the installation is safe and that the equipment is properly sized for the home.

I ran out of oil, got a refill and my furnace still won’t start. What should I do now?

First make sure that the thermostat is set above the current temperature in your home and then press the reset button on the control once. The button may be red and/or labeled “reset button” and/or have warning notices directing to “push only one time”. Once you push it, the furnace should start or try to start. If it shuts right down after a brief period, wait 10 minutes and try the reset again.

If you have run out of oil, you may have to repeat this process once. If your furnace does not start and run after two resets, call Valley Energy for service.

Can a dirty air filter cause my furnace to cycle on and off?

Yes. If the filters are dirty it can cause your furnace to overheat and cycle on and off, shortening the life of your furnace. It’’s best to consider changing your filter two to six times a year. Talk to your Valley Energy consultant to determine what is best for your home.

How often should I replace my furnace air filter?

Each home has different filter usage rates. Speak with Valley Energy to determine what is best for your home, your family and your system.  Most likely you will need to change your filter every other month during high-use seasons.

I am on the Auto-Delivery program. How does Valley know when to deliver my oil?

Oil companies use a calculation of “degree days” to estimate how much oil a customer has used. For us to be able to do this you have to be an automatic delivery customer. The more history of your use Valley keeps, the more accurate the calculations become.

I’ve just moved into a home with hot water heating. I noticed that even in the summer the boiler still runs. Is this a problem?

Yes and no. If you have domestic hot water from your boiler it is built to keep the water hot all of the time so that when you need it, it’s ready to go. Tankless/on-demand hot water heaters hold very little water compared to the old ones. They heat up water very quickly so they don’t have to run all the time in the summer, just when there is a need for hot water.

Do you offer budget payment plans?

Yes. Please contact us to find out more.

Do you accept credit cards?

Valley Energy accepts Visa, MasterCard and Discover cards.

Is oil heat clean?

With today’s new high- efficiency oil equipment, oil heat produces very little or virtually no soot as long as it is maintained on an annual basis.

I am concerned about the price of fuel. How much do you charge for heating oil?

Oil heating is almost always less expensive than heating with electricity and is very competitive with natural gas. Fuel oil is a commodity and like every other commodity the price is set by the marketplace. The price of oil on any given day fluctuates depending on numerous and sometimes complex factors. All of the local energy companies buy oil at practically the same costs and therefore sell oil at comparable prices. For specific questions about our pricing programs please contact us.

I have other questions that are not answered here. Where do I go next?

Valley Energy is known for its service. We are not just a provider of HVAC services; we are energy consultants, available to help you. Give us a call.

Where can I learn more about oil heat?

If you want more information, www.oilheatamerica.com answers many more questions than we have space for here.