24 Hour Service
(860) 693-2401

Customer Service

Our trained and professional customer service team takes pride in addressing our customers’ concerns and questions in a timely manner. We strive to meet and exceed our customers’ expectations.

What can we help you with today?

  • Account questions
  • Oil or propane delivery request
  • New equipment
  • Maintenance of your current equipment
  • Home energy solutions
  • FAQ

Please contact us at:

         Phone:  860-693-2401

         Email: customerservice@valleyenergyco.com

        Address:  321 Albany Turnpike, P.O. Box 302, Canton, CT  06019

Frequently asked questions

How do I access my account online?

Log into My Account  and follow the steps to set up access. If you have any questions, call one of our customer service representatives.

Do you service my area?

We deliver oil and propane to the following Connecticut towns:

Avon, New Hartford, Barkhamsted, North Canton, Burlington, Pleasant Valley, Canton, Riverton, Canton Center, Simsbury, Colebrook, Torrington, Collinsville, Unionville, East Hartland, West Hartland, Farmington, West Simsbury, Granby, Winsted, Harwinton

We install new equipment and provide maintenance on equipment throughout the upper Hartford County area and Litchfield County.

What type of payment options do you have?

We have several options, including SmartPay, online payments and recurring automatic payments. One of our customer service representatives will be happy to set up a plan that works for you.

Do you install equipment?

We sell and install a full line of heating and cooling equipment. For a free estimate, please call your local office and ask for an equipment specialist or contact us.

What is the whistling noise I hear when I get an oil delivery?

That’s the sound of the vent alarm. It signals to the delivery person that your tank has reached its filling capacity. If the delivery person cannot hear the alarm, he or she will make a note on your delivery ticket. If this happens, please call your local office immediately so a customer service representative can schedule an appointment to get it fixed.

What can I do to help my delivery person?

  • If you have multiple fill locations, clearly identify what fills are for each delivery location.
  • Whenever possible, please make sure that there is a clear path to your fill location.
  • Remember that a delivery truck is much wider than a car. When clearing snow, please remember to plow wide enough for the delivery truck.
  • Secure all pets, for their safety and ours.

How many times can I safely push my heating oil tank’s reset button?

Just once. Pushing the reset button repeatedly will cause your firebox to flood. Unlike gas, heating oil does not evaporate. If the unit does not start after the first time, please contact our office. One of our licensed technicians will come to fix the problem.

Do I need to be home to get an oil delivery?

You only need to be at home if your account is set up on COD and you need to be home to provide payment to the delivery person.

I’m moving. How will this affect my account?

Give us a call. We’ll transfer or close your account, as appropriate.  860-673-2401